Locally Owned Small Business Serving
Santa Barbara County & Ventura
At Quality Care Clean, we know preparing for professional cleaning may be overwhelming.
Our FAQ section is here to answer your questions and ease your concerns.
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Frequently Asked Questions
We provide a wide range of services including routine residential cleaning, commercial cleaning, carpet cleaning, specialized stone cleaning, deep cleaning, move-in/move-out cleaning, window cleaning, and customized cleaning solutions tailored to your specific needs.
Our pricing is based on factors such as the size of your space, the type of cleaning service required, frequency of the visits, and any special requests. We always provide transparent quotes tailored to your specific situation.
At Quality Care Clean, we prioritize environmentally responsible cleaning practices that protect both your space and the planet. We offer an upgraded option featuring non-toxic, hypoallergenic cleaning products that are safe for pets and plants. Additionally, our carefully selected tools and techniques are designed to minimize waste and reduce our environmental impact.
Absolutely. We are fully licensed, bonded, and insured to protect both our team and our clients, ensuring peace of mind with every service we provide.
Yes, we are proud to be accredited by reputable agencies such as the Better Business Bureau, where we hold an A+ rating. With 20+ years of experience serving both commercial and residential clients, our long-standing commitment to quality has earned us numerous customer referrals and positive testimonials. You can view these testimonials on our website or request additional references, ensuring you have confidence in our professional cleaning services.
Yes, all our employees are fully authorized to work in the United States. We adhere to the Immigration Reform and Control Act (IRCA) by requiring every team member to complete an I-9 employment eligibility verification form. Additionally, our staff must provide the necessary eligibility documents before they begin work, ensuring full compliance with federal regulations.
We strive to assign the same cleaning team to your property on each visit for consistent, high-quality service. While occasional scheduling changes may mean a different team member shows up, all of our staff are fully trained and committed to our high standards. Many of our team members have been with us since day one, ensuring stability and exceptional care. If you have a preferred cleaner or team, please let us know, and we’ll do our best to keep your appointments consistent.
We accept all major credit cards, check, PayPal, Venmo, or Zelle.
Yes, we offer flexible scheduling options, including after-hours and weekend services, to accommodate both residential and commercial clients with busy schedules or operational requirements.
Please call, text, or email us at least 48 hours before your scheduled cleaning if you need to cancel or reschedule, as your cleaning team reserves that time exclusively for you. If we don’t receive sufficient notice, a cancellation fee or the full service charge will apply. We appreciate your understanding.
805-500-6234 (Call or Text)
Email: Support@QualityCareClean.com
Yes, holiday and emergency cleaning services are available for both commercial and residential clients. For appointments scheduled on holidays, please note that availability may be limited, and additional fees or scheduling adjustments will apply. We recommend contacting us as early as possible to secure your holiday service.
If your cleaning appointment is scheduled on a holiday, our office will contact you by phone or email in advance to discuss rescheduling options. We work with you to secure an alternative date that fits your needs, ensuring your service continues without interruption.
Yes, emergency cleaning services are available for both commercial and residential clients. If you have an urgent cleaning need, please send a text to 805-500-6234 to request immediate assistance. Due to the expedited response and special scheduling required for emergency services, additional fees and special pricing will apply.
Your satisfaction is our priority. If you’re not completely happy with our service, please reach out to us as soon as possible. We are committed to promptly addressing any concerns and ensuring that you receive the high-quality service you expect.
Appointments can be scheduled easily online through our contact form or by calling our customer service team at 805-500-6234. We strive to work around your schedule for a convenient service time.