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Locally Owned Small Business Serving
Santa Barbara County & Ventura
At Quality Care Clean, we know preparing for professional cleaning may be overwhelming.
Our FAQ section is here to answer your questions and ease your concerns.
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Frequently Asked Questions
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What cleaning services do you offer?We provide a wide range of services including routine residential cleaning, commercial cleaning, carpet cleaning, specialized stone cleaning, deep cleaning, move-in/move-out cleaning, window cleaning, and customized cleaning solutions tailored to your specific needs.
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How do you determine pricing for your cleaning services?Our pricing is based on factors such as the size of your space, the type of cleaning service required, frequency of the visits, and any special requests. We always provide transparent quotes tailored to your specific situation.
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What makes you an eco-friendly and green company?At Quality Care Clean, we prioritize environmentally responsible cleaning practices that protect both your space and the planet. We offer an upgraded option featuring non-toxic, hypoallergenic cleaning products that are safe for pets and plants. Additionally, our carefully selected tools and techniques are designed to minimize waste and reduce our environmental impact.
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Is your company insured and licensed?Absolutely. We are fully licensed, bonded, and insured to protect both our team and our clients, ensuring peace of mind with every service we provide.
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Are you accredited and can I review customer referrals or testimonials?Yes, we are proud to be accredited by reputable agencies such as the Better Business Bureau, where we hold an A+ rating. With 20+ years of experience serving both commercial and residential clients, our long-standing commitment to quality has earned us numerous customer referrals and positive testimonials. You can view these testimonials on our website or request additional references, ensuring you have confidence in our professional cleaning services.
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Are your employees authorized to work in the US?Yes, all our employees are fully authorized to work in the United States. We adhere to the Immigration Reform and Control Act (IRCA) by requiring every team member to complete an I-9 employment eligibility verification form. Additionally, our staff must provide the necessary eligibility documents before they begin work, ensuring full compliance with federal regulations.
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Do you assign the same cleaning team for each visit?We strive to assign the same cleaning team to your property on each visit for consistent, high-quality service. While occasional scheduling changes may mean a different team member shows up, all of our staff are fully trained and committed to our high standards. Many of our team members have been with us since day one, ensuring stability and exceptional care. If you have a preferred cleaner or team, please let us know, and we’ll do our best to keep your appointments consistent.
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What forms of payment do you accept?We accept all major credit cards, check, PayPal, Venmo, or Zelle.
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Are you available after hours or on weekends?Yes, we offer flexible scheduling options, including after-hours and weekend services, to accommodate both residential and commercial clients with busy schedules or operational requirements.
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What if I need to cancel or reschedule my cleaning appointment?Please call, text, or email us at least 48 hours before your scheduled cleaning if you need to cancel or reschedule, as your cleaning team reserves that time exclusively for you. If we don’t receive sufficient notice, a cancellation fee or the full service charge will apply. We appreciate your understanding. 805-500-6234 (Call or Text) Email: Support@QualityCareClean.com
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Are cleaning services available on holidays?Yes, holiday and emergency cleaning services are available for both commercial and residential clients. For appointments scheduled on holidays, please note that availability may be limited, and additional fees or scheduling adjustments will apply. We recommend contacting us as early as possible to secure your holiday service.
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What should I expect if my regular cleaning appointment falls on a holiday?If your cleaning appointment is scheduled on a holiday, our office will contact you by phone or email in advance to discuss rescheduling options. We work with you to secure an alternative date that fits your needs, ensuring your service continues without interruption.
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Do you offer emergency cleaning services?Yes, emergency cleaning services are available for both commercial and residential clients. If you have an urgent cleaning need, please send a text to 805-500-6234 to request immediate assistance. Due to the expedited response and special scheduling required for emergency services, additional fees and special pricing will apply.
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What if I’m not completely satisfied with the cleaning service?Your satisfaction is our priority. If you’re not completely happy with our service, please reach out to us as soon as possible. We are committed to promptly addressing any concerns and ensuring that you receive the high-quality service you expect.
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How can I schedule an appointment?Appointments can be scheduled easily online through our contact form or by calling our customer service team at 805-500-6234. We strive to work around your schedule for a convenient service time.
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Do you offer both commercial and residential cleaning services?Yes, we specialize in both commercial and residential cleaning. Our team works with homes, offices, and other business spaces to create cleaning plans that suit each client’s unique requirements.
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What cleaning products do you use?We use high-quality cleaning products, including eco-friendly options for those who prefer a green solution. If you have specific allergies or sensitivities, please let us know, and we can adjust our products accordingly.
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Do you provide all the cleaning supplies, or am I expected to supply them?We provide all the necessary cleaning supplies and equipment for our services. If you prefer that we use your specific products or special cleaners, please let us know in advance, and we’ll be happy to accommodate your request.
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How long does a typical cleaning appointment take?The duration of a cleaning session depends on the size of your space and the services requested. Residential cleanings generally take a few hours, while commercial cleanings can vary based on the work area. We’ll provide a detailed estimate during your consultation.
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Is my presence required during the cleaning service?For your initial cleaning service, we recommend being on-site so you can introduce your space to our team and highlight any specific areas of concern before we begin. However, if you prefer, you can arrange secure access and return once our work is complete. For recurring cleaning appointments, your presence is not necessary.
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Do you offer recurring cleaning services?Yes, we offer both one-time and recurring cleaning programs. You can choose from weekly, bi-weekly, monthly, or customized service plans to keep your space consistently clean.
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Can you accommodate special requests or specific areas of concern?Of course! We understand that every space has unique needs. If you have special requests or require attention to specific areas, please let us know, and we will customize our service to meet your expectations.
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Do you provide laundry services?Yes, one load of laundry is included with your service. Additional loads can be accommodated for an extra charge and may require additional time. Please let us know when scheduling your appointment if you need more than one load so we can plan accordingly.
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Are windows, blinds, and shutters cleaned as part of your cleaning service?Yes, we include basic window cleaning as part of our regular service. If you require both interior and exterior cleaning, please notify us when scheduling—this add-on service must be booked in advance and incurs an additional fee. Cleaning blinds and shutters is also available as an add-on service due to the extra time and specialized care required.
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How frequently should I schedule professional carpet cleaning?To keep your carpets looking their best and extend their lifespan, we recommend enrolling in our regular carpet care program. Quarterly cleanings help remove surface soil before it embeds deeply into the fibers, which means you might only need a professional deep cleaning once a year.
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How long does the carpet cleaning process typically take?The time required for carpet cleaning depends on a few factors, including the size of the area, the level of soiling, and the cleaning method used. We’ll provide you with a tailored time estimate during your consultation.
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Will I notice any lingering odors after my carpet cleaning service?Depending on the carpet type and cleaning process, you might notice a slight scent afterwards—this is especially common with wool carpets. Typically, any odor dissipates within about an hour, although factors like air circulation, temperature, and humidity can influence how quickly it fades.
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Do I need to remove my furniture before the service?For optimal results, we recommend removing any small or easily movable furniture and personal items from the area to be cleaned. This helps our equipment access every inch of your carpet for a more thorough cleaning. Please note that our team is equipped to clean around larger items—such as file cabinets, conference room tables, bookcases, lobby furniture, and other heavy pieces—so you don’t have to worry about moving these items. If you have any questions about preparing your space or need additional assistance, feel free to inquire during your consultation.
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How soon is it safe to walk on my carpets after cleaning?After your carpet cleaning service, it's best to allow a drying period of six to eight hours before walking on the carpets lightly. For areas that will experience heavier traffic or where large furniture will be placed, we recommend waiting up to two days. Additionally, to achieve optimal cleaning results, please avoid vacuuming for at least 24 hours to ensure the carpet is completely dry. Drying times can vary due to factors such as humidity, ventilation, and carpet type, so feel free to ask our team for personalized recommendations.
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Should I make any preparations before my carpet cleaning appointment?Yes, please prepare your space before our team arrives. For the best cleaning results, we recommend that you: • Remove breakable items and personal belongings from furniture surfaces. • Clear the floors of rugs, plants, trash cans, and any clutter in the areas scheduled for cleaning. • Pre-vacuum the floors to help enhance our cleaning process. Taking these steps not only ensures a more efficient service but also helps avoid any additional fees that might apply if our team needs to move or clear these items for you. If you have any questions about what to do prior to your appointment, our team is here to help!
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What types of stone surfaces do you clean?We specialize in cleaning and restoring natural stone surfaces such as marble, granite, travertine, slate, limestone, and more. Whether it’s flooring, countertops, or decorative stone features, our services are tailored for both commercial and residential environments.
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Do you offer honing, polishing, and sealing services?Yes, we offer a full range of restorative services including honing, polishing, and sealing. Our treatments are designed to bring back the natural luster of your stone, protect it from wear, and extend its lifespan.
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How do you determine the appropriate treatment for my stone surfaces?Our experienced technicians begin with a thorough inspection of your stone surfaces to evaluate their condition and finish. This assessment guides us in recommending the best cleaning and restoration methods—whether that includes simple cleaning, honing and polishing, or a complete resealing process.
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What measures do you take to protect surrounding areas during the cleaning process?We take extensive precautions to safeguard your property during our work. Prior to honing or polishing, we mask adjacent surfaces—using blue painter’s tape and plastic sheeting—to protect appliances, walls, cabinets, and other areas from any cleaning slurry or debris.
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How often should stone surfaces be cleaned or maintained?Maintenance frequency depends on the type of stone and the level of traffic. In high-traffic commercial areas, professional cleaning and maintenance every 6–12 months may be recommended, while residential spaces might require less frequent care. During your consultation, we’ll provide personalized recommendations based on your specific needs.
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Are the cleaning products you use safe for my stone?Absolutely. We use premium, pH-balanced, and eco-friendly cleaning products specifically formulated for natural stone. These products are designed to effectively clean and restore without damaging the surface, preserving both the beauty and integrity of your stone.
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Can your cleaning service restore the natural shine of my dull travertine, marble, or granite floors?Yes, we offer specialized treatments designed to restore and enhance the natural shine of your travertine, marble, or granite floors. Our process includes professional cleaning, polishing, and sealing, using premium products and techniques tailored specifically for natural stone. This treatment not only revives the luster of your floors but also helps protect them from future wear and tear. For more details or a personalized consultation, please contact our team.
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